Ontario Digital Service
Senior UX Specialist
2020-Present | Toronto, Ontario, Canada
- I work with a team of designers and developers to create insights on user behaviour with focused research, and rapidly iterate on products / services in a variety of contexts that support the people of Ontario.
- Projects I've worked on include chat support for Ontario.ca, digital identity, e-Signatures, jury modernization, data tables, trade event sign-up forms, and more.
- I was the lead interface/interaction designer for Verify Ontario, which has been used >4,000,000 times.
View the featured case studyUltuCup
User experience designer, user researcher
2019-2020 | Kitchener-Waterloo, Ontario, Canada
- Researching, prototyping, coding, and testing a redesigned e-commerce experience built on Wordpress with a goal of increasing sales conversions.
- I worked closely with the company CEO and strategy teams to develop brand personas, journey maps and purchase flows to better understand users and their needs.
- I also served as the primary researcher on a comprehensive website redesign and was responsible for the developmental execution of the redesign.
View the featured case studyConcourse Global
User experience designer
2018 | New York, New York, USA (remote work)
- Researching, designing, ideating, prototyping, and testing interfaces for projects on both desktop and mobile platforms.
- I primarily worked collaboratively with internal and external stakeholders to develop a platform for high school students to connect with international university recruiters.
- The platform we designed is the backbone of Concourse's offering to recruiters.
Freelance design & community coursework partnerships
UX/UI designer, user researcher
2017-Present | Ontario, Canada (remote in some cases)
- I've worked with not-for-profit groups and other community organizations throughout my degree to help solve their complex, human-centred design problems.
- I've been hired as a freelance web, graphic, and UX designer for multiple Canadian companies, building out websites and graphics packages at various scales.
- I've been volunteering my time to help community organizations build graphics since high school.